Terms and Conditions
Last updated: April 2026
1. Acceptance of terms
By accessing or using the Scrutex platform ('Platform') or website, you agree to be bound by these Terms and Conditions, our Privacy Policy, and our Refund Policy (each incorporated by reference). If you do not agree to these terms, please do not use the Platform or website. You represent that you are at least 18 years of age and, if acting on behalf of an organisation, that you have the authority to bind that organisation to these Terms.
2. Use of the platform
Scrutex grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform in accordance with these Terms and your subscription plan. You must not sublicence, resell, or otherwise transfer access to the Platform to any third party.
3. Account responsibilities
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at [email protected] of any unauthorised use of your account or any other breach of security.
4. Acceptable use
You agree to use the Platform solely for legitimate defensive security monitoring of systems and domains you are authorised to monitor. Any use of the Platform to conduct active offensive operations, to monitor systems or data without authorisation, or to facilitate attacks on third parties is strictly prohibited and will result in immediate account termination and may be reported to law enforcement.
5. Subscription, billing and payment
Access to the Platform is provided through subscription plans as described on our pricing page. Subscriptions are billed in advance on a monthly or annual basis depending on your selected plan. All fees are quoted in Australian dollars unless otherwise stated. Prices may be adjusted with at least 30 days' prior written notice before the start of your next billing cycle. Annual subscriptions automatically renew at the end of each term unless cancelled at least 14 days before the renewal date. You may cancel your subscription at any time from your account settings; cancellation takes effect at the end of the current billing period. Refunds are governed by our Refund Policy. We use third-party payment processors and do not store your payment card details directly.
6. Free tier
Scrutex may offer a free subscription tier ('Free Tier') at its sole discretion. The Free Tier is provided as a courtesy and is not a commitment to maintain any particular level of service, features, or availability. We reserve the right to modify, limit, suspend, or discontinue the Free Tier at any time, with or without notice, and without liability to you. Free Tier users are not entitled to service-level commitments, service credits, or refunds. We may impose usage limits, feature restrictions, or other conditions on the Free Tier at any time. The Free Tier is subject to all other provisions of these Terms. If the Free Tier is discontinued or materially reduced, your sole remedy is to cease using the Platform or upgrade to a paid subscription.
7. Intellectual property
All intellectual property rights in the Platform, including software, content, trade marks, and design elements, are owned by or licensed to Cyber Insights Solutions Pty Ltd (ABN to be confirmed) under the laws of Australia, including the Copyright Act 1968 (Cth) and the Trade Marks Act 1995 (Cth), and applicable international intellectual property laws. Nothing in these Terms transfers any intellectual property rights to you. You may not copy, reverse engineer, or create derivative works from any part of the Platform.
8. Data, privacy and data processing
Your use of the Platform is subject to our Privacy Policy, which is incorporated into these Terms by reference. Where you submit personal data to the Platform in connection with your security monitoring activities, you are responsible for ensuring you have the appropriate legal basis to do so. For enterprise customers who require a Data Processing Agreement (DPA) in accordance with GDPR Article 28 or equivalent data protection legislation, please contact [email protected] to request our standard DPA, which covers controller/processor roles, sub-processor obligations, data handling procedures, and audit rights.
9. Service availability
We aim to maintain Platform availability at all times but do not guarantee uninterrupted service. We target 99.9% uptime for paid subscription tiers, measured on a calendar-month basis, excluding scheduled maintenance. We may carry out maintenance that temporarily affects availability and will endeavour to provide at least 48 hours' advance notice where possible via email or in-platform notification. Planned maintenance windows will not count against any SLA commitments applicable to your subscription tier. If the Platform experiences unplanned downtime exceeding 72 continuous hours, affected paid subscribers may request a service credit by contacting [email protected].
10. Informational purposes and no professional advice
All information, data, threat intelligence, vulnerability assessments, risk scores, alerts, reports, and recommendations provided through the Platform are for general informational and cybersecurity awareness purposes only. They do not constitute professional advice, including but not limited to legal, financial, compliance, insurance, or regulatory advice. You acknowledge that: (a) any actions you take or decisions you make (or fail to take or make) based on information provided by the Platform are entirely at your own risk and discretion; (b) Scrutex shall not be liable for any loss, damage, cost, or consequence arising from any action taken, not taken, or decision made in reliance on information provided through the Platform; (c) the Platform is a tool to assist your security operations, not a substitute for qualified professional judgement; (d) threat intelligence and vulnerability data may be incomplete, delayed, or contain inaccuracies, and you should independently verify any critical findings before acting on them. You are solely responsible for your organisation's security decisions, incident response actions, regulatory compliance, and risk management, regardless of any information or recommendations provided by the Platform.
11. Limitation of liability
To the fullest extent permitted by applicable law, Scrutex's aggregate liability for any claim arising from your use of the Platform is limited to the total fees actually paid by you to Scrutex in the 12 months immediately preceding the event giving rise to the claim. For users on the Free Tier or any unpaid plan, you acknowledge that no fees have been paid and accordingly Scrutex's maximum aggregate liability shall be zero (AUD $0). Scrutex is not liable for indirect, consequential, incidental, special, or punitive damages, or for any loss of profit, revenue, data, or business opportunity, including without limitation any loss or damage arising from: (a) your reliance on any information, data, or recommendations provided through the Platform; (b) any security incident, data breach, or cyberattack that occurs despite your use of the Platform; (c) any regulatory penalty, fine, or enforcement action; or (d) any failure to detect, alert on, or prevent any threat, vulnerability, or exposure. Nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy conferred on you by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable law that cannot be excluded, restricted, or modified by agreement. If the Australian Consumer Law applies to you as a consumer, and the Services are not of a kind ordinarily acquired for personal, domestic, or household use or consumption, our liability for failure to comply with a consumer guarantee is limited, at our option, to: (a) the supply of the Services again; or (b) the payment of the cost of having the Services supplied again.
12. Disclaimer of warranties
Except as expressly set out in these Terms, the Platform is provided on an 'as is' and 'as available' basis. To the maximum extent permitted by law, we disclaim all other warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and completeness of information. We do not warrant that the Platform will detect all threats, vulnerabilities, or exposures, or that the information provided will be error-free, complete, or current. Nothing in this section is intended to exclude or limit any statutory guarantee under the Australian Consumer Law or any other consumer protection law that cannot be excluded by agreement.
13. Indemnification
You agree to indemnify, defend, and hold harmless Cyber Insights Solutions Pty Ltd, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your breach of these Terms; (b) your misuse of the Platform; (c) your violation of any applicable law or regulation; or (d) any third-party claim arising from data you submit to or process through the Platform.
14. Termination
Either party may terminate these Terms by providing 30 days' written notice to the other party. We may suspend or terminate your access immediately if you materially breach these Terms, subject to providing you with written notice specifying the breach and, where the breach is capable of remedy, a 14-day period in which to cure the breach. Upon termination for any reason, you will have 30 days to export your data from the Platform. After this period, we may delete your account data in accordance with our Privacy Policy and applicable data retention obligations.
15. Dispute resolution
The parties will attempt in good faith to resolve any dispute arising out of or in connection with these Terms through informal negotiation within 30 days of written notice of the dispute. If the dispute is not resolved through informal negotiation, the parties agree to submit to confidential mediation administered by the Australian Disputes Centre (ADC) in Melbourne, Victoria, before commencing any court proceedings. Nothing in this clause prevents either party from seeking urgent injunctive or interlocutory relief from a court of competent jurisdiction.
16. Force majeure
Neither party will be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from events beyond the reasonable control of that party, including but not limited to natural disasters, acts of government, pandemic, internet or telecommunications failures, cyberattacks against third-party infrastructure, or power outages. The affected party must promptly notify the other party and use reasonable efforts to mitigate the impact.
17. Governing law
These Terms are governed by the laws of the State of Victoria, Australia. Each party irrevocably submits to the exclusive jurisdiction of the courts of Victoria, Australia, and courts of appeal from them. Nothing in this clause limits any right you may have under applicable consumer protection law to bring proceedings in a court of your choice, to the extent such right cannot be excluded.
18. Changes to terms
We may update these Terms from time to time. Material changes will be communicated to you by email or through an in-platform notification at least 30 days before they take effect. If you do not agree to the revised Terms, you may terminate your subscription before the changes take effect. Continued use of the Platform after the effective date of any changes constitutes your acceptance of the revised Terms.